About DeliverX

DeliverX is an optimized route planner app for all your deliveries. It keeps your customers informed on their delivery windows and any potential delays due to real time traffic conditions – bad weather, traffic diversions, vehicle issues etc. Keeping customers informed helps minimize delivery stop times and contributes to customer satisfaction.

Follow a simple three-step process to use the app:

Create customer entries including phone number, and address for your customer stops.
Add customers to a Route for the day and Optimize the sequence of deliveries to find the fastest route available automatically with a single tap
Start the Route, Use in-app navigation and keep customers informed in real-time on any impactful delays

Use the in-app FAQ to learn more on the frequency of customer updates and all other features.

The app is targeted for small businesses. If there is a new feature that could help you, please let us know through the in-app feedback section and we will consider introducing it to the app. App is currently free but we retain the right to introduce a minimal subscription price to cover the costs of maintaining the app in the future.

Downloads

FAQ

General

DeliverX is an app powered by Google Maps API that helps you to plan optimal routes for all your deliveries and keep your customers informed of any potential delays.

  1. Create customer entries in your app Directory (name, phone number, and address). 
  2. Add them to a route based on your orders for the day.
  3. Tap on Optimize to find the most efficient route. You can modify the route based on any practical considerations.
  4. Start the route on the app to keep the customers informed on their expected delivery times.
  5. You can use in-app navigation to follow the route.
  6. You can mark the completed deliveries or any exceptions to keep track of past deliveries.

Currently, DeliverX is available for download from iOS App Store and Google Play App Store free of charge.

DeliverX app is available for download in the iOS App Store and Google Play Store.

You can use DeliverX all over the world but only a limited number of languages are available.

DeliverX currently supports 11 languages: English, Chinese Simplified, Chinese Traditional, Dutch, French, German, Korean, Portuguese, Russian, Spanish, and Ukrainian. You can change your language at any time by navigating to Account>Choose Language.

If you are experiencing any issues with our app or have any other questions or feedback, please contact us through the Feedback form which you can access by tapping on the feedback icon located on the top right corner.

If you forgot your password, tap on Forgot password on the login screen. You will receive an email with a temporary password. Upon logging in with the temporary password, you will be prompted to create a new password.

Functionalities

To plan your deliveries for the day, tap on the Directory icon in the menu panel. Select the existing entries from your Directory to which you want to deliver today and tap on Add to Route. The chosen stops will be added to your Deliveries screen. You can choose to find the fastest route by tapping on Optimize Route. When you are ready to start your route tap on Start All.

  1. The directory is used to store the names, addresses, and phone number of the customers to which you deliver. The phone number entered will be used to send text updates to the customer regarding estimated delivery time and delays.

To change the order of the stops, simply tap and hold on the stop you want to move and drag it to the desired place in the list.

Optimize Route will propose the fastest route for the stops you have listed. When you tap on Optimize Route, it will rearrange the stops in your list, giving you the fastest route at the given time.

Upon the start of the route, by tapping on Start All, each customer will receive a text message with an estimated delivery time. If there are any delays (due to traffic, route diversions, etc.), the next customer on the scheduled route will receive a text message with the updated delivery time.

After you select the stops you want to make, you can tap on Route Map icon located at the bottom right corner of the screen. You will see a map with your stops labeled with numbers in the order of the route as seen on the Deliveries screen. The green lines indicate the route to get from one place to the next. If you tap on a number, you will be taken to the Google Maps where you can start your navigation to the chosen stop. You can also tap on the Navigate button above the Route Map icon to access in-app navigation for the entire route. If you change the order of the stops in the Deliveries screen, it will change as well in Route Map.

Use History icon in the menu panel at the bottom and see all of your past deliveries, their status (completed/reported), date, and time. You can filter for various time windows using the filter.

To change the password, navigate to Account>Change Password. You will be asked to enter your current password, and then enter and confirm your new password. After saving, you will be able to log in with your new password.

Yes, you can Edit and Delete any existing entry in your Directory by swiping left on the entry and selecting either Edit or Delete.

Google Maps app will automatically take the language set up in settings on your device for in-app navigation.

If you have changed the language within the app, you will have to restart the app for the changes in Route Map to be reflected.

When you close the app without stopping the route, your route will be frozen. If you want to cancel or resume the route, reopen the app. The app will open in the state it was closed. While the app remains closed, no text messages will be sent to your customers.

It is important that you do mark a stop as completed or report an exception in order for the app to keep all the customers informed accurately.

For in-app navigation to work, Google Maps App needs to be installed on your device.

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